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  • Benefits
  • Everyday money
  • Family & care
  • Homes
  • Money troubles
  • Pensions & retirement
  • Savings
  • Work
  • Universal Credit Find out how Universal Credit works and how to manage your payment
    Benefits if you have children Entitlements to help with the cost of pregnancy or bringing up children
    Benefits if you’re sick, disabled or a carer Understand what support is available for coping with ill health
    Benefits in later life You may be entitled for help with other costs on top of your State Pension
    Benefits and work Extra support if you’re working, self-employed, or you’ve lost your job
    Benefits to help with housing costs Support to help with rent or mortgage payments if you’re on a low income
    Problems with benefits What to do if something goes wrong with your benefits
    Benefits All Benefits guidance
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    Tool

    Money Navigator

    Tool

    Money Manager

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    Benefits calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Banking and payments How to choose, use and manage bank accounts
    Budgeting How to budget, find the best deals and switch to save money
    Buying and running a car How to buy and finance a car, deal with problems with car finance, and cut running costs
    Credit Credit basics, applying for credit, credit ratings and problems with credit
    Insurance Insurance for cars, health, travel, and help with insurance
    Everyday money All Everyday money guidance
    Tools

    Tool

    Compare bank accounts

    Tool

    Budget Planner

    Tool

    Money Midlife MOT

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Becoming a parent Having a baby, returning to work, childcare costs
    Death and bereavement Wills, inheritance, sorting out estates
    Divorce and separation Sorting out money and homes, what if you have children, money after break ups
    Illness and disability Managing costs, extra financial support, help with work or study
    Long-term care Paying and getting funding, ways to pay, problems with care
    Student and graduate money Credit cards, bank accounts, student debts
    Talk money Difficult conversations, talking to teenagers, older people and partners
    Family & care All Family & care guidance
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    Divorce calculator

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    Baby costs calculator

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    Budget Planner

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    Benefits calculator

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    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Buying a home Mortgages, help buying, remortgaging, first-time buyers, help and support
    Renting Renting a home to live in, renting out a home, and overcoming problems
    Homes All Homes guidance
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    Calculator

    Stamp Duty calculator

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    Mortgage affordability calculator

    Calculator

    Mortgage calculator

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    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Help with the cost of living Budgeting, paying bills, finding extra financial support, coping with job loss
    Dealing with debt Bills, court fines, help with debts
    Money problems and complaints What to do about mis-selling, compensation and complaints
    Scams Spotting scams and what to do if you’re caught out
    Money troubles All Money troubles guidance
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    Tool

    Debt advice locator

    Calculator

    Benefits calculator

    Tool

    Bill prioritiser

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Auto enrolment Introduction, how it works, all about contributions
    Building your retirement pot How much do you need, ways to build your pot, transferring and merging
    Pension basics Starting a pension, types of pension, understanding pensions
    Pension problems Complaints, financial help when retired, changes to schemes
    State Pension How it works, what you might get, National Insurance
    Taking your pension Ways to draw your pension, when can you retire, Pension Wise appointments
    Tax and pensions Tax allowances, tax paid on pensions, tax relief
    Pensions and retirement All guidance, including how to use the Pension Wise service
    Tools

    Appointment

    Book a Pension Wise appointment

    Calculator

    Pension calculator

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    Money Midlife MOT

    Tool

    Find a retirement adviser

    ALL TOOLS

    Book your free Pension Wise appointment

    Over 50? Get free, impartial guidance from our government-backed service. We’ll explain your options for taking money from your pension pots.

  • How to save Getting started, getting the most out of savings, problems
    Investing How to invest, types of investing, buying and managing
    Types of savings Help with meeting goals, tax-friendly saving, saving for children
    Savings All Savings guidance
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    Savings calculator

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    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Employment Basics, benefits, tax and National Insurance
    Losing your job What to do, alternatives, redundancy pay
    Self-employment Starting out, insurance, tax, self-assessment
    Work All Work guidance
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Home
Cymraeg
  1. Home
  2. Benefits
  3. Problems with benefits
Benefits Problems with benefits

What to do if your benefits are cut

If you're getting benefits and something changes in your life, it might mean the amount you have to live on goes down. This can lead to pressure on your household budget and worry about debts. Find out what you can do to make ends meet in the short term, then look at longer-term ways of managing your money.

What’s in this guide

  • Housing Benefit cuts
  • Council Tax
  • If your benefit has been cut as a result of a sanction
  • Free debt advice
  • Help with budgeting

Housing Benefit cuts

If your Housing Benefit has been cut – perhaps because of the benefit cap or a spare bedroom – you might be worried about falling behind with your rent.

Find out more in our guides:
  • The benefit cap
  • What is the bedroom tax?

Housing benefit is one of six benefits that’s being replaced by Universal Credit.

Find out more in our guide How will moving to Universal Credit affect me?

Contact your landlord

If you’re worried about finding the money to pay your rent – talk to your landlord to see whether there are any options available to you.

Do you rent a social housing property? Then your council or housing association might talk to you about transferring to a smaller home – if any are available. And they can advise you on whether any extra financial help might be available to you.

Claim a Discretionary Housing Payment from your council

You might be able to apply to your council to help top up your Housing Benefit in the short term with a Discretionary Housing Payment.

They’re available to people who are facing a shortfall between their benefits and housing costs.

Contact your local council to apply for a Discretionary Housing Payment.

Find out about:
  • Discretionary Housing Payments at Turn2us
  • Your local council at GOV.UK

Consider getting a lodger

Renting out your spare room might be a possibility.

If you do decide to go down this route, there are a few things you need to know:

  • Having a lodger would mean you’re no longer considered as having a spare room when it comes to assessing your Housing Benefit or Universal Credit. 
  • If you’re on Universal Credit, any money you get from sub-tenants and lodgers under the rent-a-room scheme will not be counted as income up to the tax-free allowance of £7,500. This means it is a great way to supplement your income.
  • However, if you're on Housing Benefit, apart from the first £20 a week, the extra cash you get in rent is likely to be deducted – pound for pound – from your benefits.
  • You’ll have to check your tenancy agreement allows you to sublet a room.
  • Your contents insurance might not be valid if you take in a lodger. Make sure you check with your insurer that you’re still covered.
Find out more about renting out a room in your home at GOV.UKOpens in a new window

Act quickly if you have rent arrears

If you’re already behind with your rent, it’s important to speak to your landlord straight away.

You might be able to agree with them where you pay them the money you owe, bit by bit.

If you need advice on how to deal with your landlord or you’re worried about losing your home, you can call Shelter or Citizens Advice. Or Housing Advice NI in Northern Ireland.

  • If you’re struggling to pay the rent, you can get free advice from Shelter. Find out more on the Shelter website
  • Or you can talk to someone at Citizens Advice
  • If you live in Northern Ireland, get advice on the Housing Advice NI website

Use our Benefits Calculator

If you’re living on a low income or have had an income shock, use our Benefits Calculator to quickly find out what you could be entitled to

Back to top

Council Tax

Local councils have their own Council Tax Reduction Schemes.

In some areas, you won’t have to pay anything towards your Council Tax bill. While in others, you might have to pay a percentage of it.

Find out more about your local council’s tax reduction scheme at GOV.UKOpens in a new window
 
If you live in Northern Ireland, find out more about rates at nidirectOpens in a new window

Check the bill you’ve been sent is correct

It’s worth checking your council is charging you the correct amount of Council Tax.

Make sure your home has been put in the right band, and check whether you qualify for any exemptions or discounts.

Find out more in our guide Council Tax: what it is, what it costs and how to save money

Ask your council to spread the payments over 12 months

You can choose to spread your payments over 12 months instead of 10. Contact your local council and ask them to set up monthly payments.

Claim a Discretionary Housing Payment to help with your Council Tax

You might be able to apply to your council for a Discretionary Housing Payment to help with your Council Tax payments. There’s more information in the ‘Housing Benefits cuts’ section of this guide, above.

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If your benefit has been cut as a result of a sanction

If your benefits have been sanctioned, there are things you can do. You can:

  • check the sanction is correct, and challenge it if not
  • apply for a hardship payment from the Jobcentre
  • get help with essential costs from your local welfare scheme.
Find out more in our guide Benefit sanctions and what to do about them
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Free debt advice

If you you’re worried about falling behind with bills, or keeping up with debt repayments, there’s lots of free, confidential help and advice available.

Have you missed a payment?

Use our Debt advice locator tool to find free and confidential debt advice online, over the phone or near to where you live.

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Help with budgeting

Look at how much you have to live on

Work out how much money you have coming in. Then list all your outgoings.

Think about how much money you need to pay for the basics.

Remember that bills like your rent or mortgage, your Council Tax and your gas and electricity should be your top priority.

Budget Planner

To help you manage your money, use our free and easy-to-use Budget Planner

See if you can make any cutbacks

Is there any way of reducing your expenditure? Are there any bills where you think you might be able to get a better deal?

Read our Money saving tips to see if there’s any savings you can make.

For practical, everyday money-saving tips, check out our My Money guides.

Join our Facebook group

Join our private Budgeting and Saving Facebook group for money-saving tips and support from a community of savers.

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Problems with benefits

Problems with benefits

  • Universal Credit problems
  • What to do if your benefits are cut
  • Where can I get help and advice about benefits?
  • Welfare benefit changes after the United Kingdom (UK) leaves the European Union (EU)
  • How to appeal a benefits decision
  • Benefit sanctions and what to do about them
  • Universal Credit scams
  • How to claim benefits or State Pension without a bank account
  • Repaying benefit debts and overpayments
  • How do savings and lump sum payouts affect benefits?
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Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website

Problems with benefits

  • Universal Credit problems
  • What to do if your benefits are cut
  • Where can I get help and advice about benefits?
  • Welfare benefit changes after the United Kingdom (UK) leaves the European Union (EU)
  • How to appeal a benefits decision
  • Benefit sanctions and what to do about them
  • Universal Credit scams
  • How to claim benefits or State Pension without a bank account
  • Repaying benefit debts and overpayments
  • How do savings and lump sum payouts affect benefits?
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