Want to stay updated? Let us know if you’re interested in regular email updates.
Close
Skip to content
Money Helper logo Money Helper logo Money Helper logo Money Helper logo Money Helper logo Money Helper logo
Cymraeg
  • Benefits
  • Everyday money
  • Family & care
  • Homes
  • Money troubles
  • Pensions & retirement
  • Savings
  • Work
  • Universal Credit

    Find out how Universal Credit works and how to manage your payment

    Benefits if you have children

    Entitlements to help with the cost of pregnancy or bringing up children

    Benefits if you’re sick, disabled or a carer

    Understand what support is available for coping with ill health

    Benefits in later life

    You may be entitled for help with other costs on top of your State Pension

    Benefits and work

    Extra support if you’re working, self-employed, or you’ve lost your job

    Benefits to help with housing costs

    Support to help with rent or mortgage payments if you’re on a low income

    Problems with benefits

    What to do if something goes wrong with your benefits

    Benefits

    All Benefits guidance

    Tools

    Tool

    Money Navigator

    Tool

    Money Manager

    Calculator

    Benefits calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Banking and payments

    How to choose, use and manage bank accounts

    Budgeting

    How to budget, find the best deals and switch to save money

    Buying and running a car

    How to buy and finance a car, deal with problems with car finance, and cut running costs

    Credit

    Credit basics, applying for credit, credit ratings and problems with credit

    Insurance

    Insurance for cars, health, travel, and help with insurance

    Everyday money

    All Everyday money guidance

    Tools

    Tool

    Compare bank accounts

    Tool

    Budget Planner

    Tool

    Money Midlife MOT

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Becoming a parent

    Having a baby, returning to work, childcare costs

    Death and bereavement

    Wills, inheritance, sorting out estates

    Divorce and separation

    Sorting out money and homes, what if you have children, money after break ups

    Illness and disability

    Managing costs, extra financial support, help with work or study

    Long-term care

    Paying and getting funding, ways to pay, problems with care

    Student and graduate money

    Credit cards, bank accounts, student debts

    Talk money

    Difficult conversations, talking to teenagers, older people and partners

    Family & care

    All Family & care guidance

    Tools

    Calculator

    Divorce calculator

    Calculator

    Baby costs calculator

    Tool

    Budget Planner

    Calculator

    Benefits calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Buying a home

    Mortgages, help buying, remortgaging, first-time buyers, help and support

    Renting

    Renting a home to live in, renting out a home, and overcoming problems

    Homes

    All Homes guidance

    Tools

    Calculator

    Stamp Duty calculator

    Calculator

    Mortgage affordability calculator

    Calculator

    Mortgage calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Help with the cost of living

    Budgeting, paying bills, finding extra financial support, coping with job loss

    Dealing with debt

    Bills, court fines, help with debts

    Money problems and complaints

    What to do about mis-selling, compensation and complaints

    Scams

    Spotting scams and what to do if you’re caught out

    Money troubles

    All Money troubles guidance

    Tools

    Tool

    Debt advice locator

    Calculator

    Benefits calculator

    Tool

    Bill prioritiser

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Auto enrolment

    Introduction, how it works, all about contributions

    Building your retirement pot

    How much do you need, ways to build your pot, transferring and merging

    Pension basics

    Starting a pension, types of pension, understanding pensions

    Pension problems

    Complaints, financial help when retired, changes to schemes

    State Pension

    How it works, what you might get, National Insurance

    Taking your pension

    Ways to draw your pension, when can you retire, Pension Wise appointments

    Tax and pensions

    Tax allowances, tax paid on pensions, tax relief

    Pensions and retirement

    All guidance, including how to use the Pension Wise service

    Tools

    Appointment

    Book a Pension Wise appointment

    Calculator

    Pension calculator

    Tool

    Money Midlife MOT

    Tool

    Find a retirement adviser

    ALL TOOLS

    Book your free Pension Wise appointment

    Over 50? Get free, impartial guidance from our government-backed service. We’ll explain your options for taking money from your pension pots.

  • How to save

    Getting started, getting the most out of savings, problems

    Investing

    How to invest, types of investing, buying and managing

    Types of savings

    Help with meeting goals, tax-friendly saving, saving for children

    Savings

    All Savings guidance

    Tools

    Calculator

    Savings calculator

    Tool

    Budget Planner

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Employment

    Basics, benefits, tax and National Insurance

    Losing your job

    What to do, alternatives, redundancy pay

    Self-employment

    Starting out, insurance, tax, self-assessment

    Work

    All Work guidance

    Tools

    Tool

    Budget Planner

    Calculator

    Redundancy pay calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Benefits
  • Everyday money
  • Family & care
  • Homes
  • Money troubles
  • Pensions & retirement
  • Savings
  • Work
  • Universal Credit Find out how Universal Credit works and how to manage your payment
    Benefits if you have children Entitlements to help with the cost of pregnancy or bringing up children
    Benefits if you’re sick, disabled or a carer Understand what support is available for coping with ill health
    Benefits in later life You may be entitled for help with other costs on top of your State Pension
    Benefits and work Extra support if you’re working, self-employed, or you’ve lost your job
    Benefits to help with housing costs Support to help with rent or mortgage payments if you’re on a low income
    Problems with benefits What to do if something goes wrong with your benefits
    Benefits All Benefits guidance
    Tools

    Tool

    Money Navigator

    Tool

    Money Manager

    Calculator

    Benefits calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Banking and payments How to choose, use and manage bank accounts
    Budgeting How to budget, find the best deals and switch to save money
    Buying and running a car How to buy and finance a car, deal with problems with car finance, and cut running costs
    Credit Credit basics, applying for credit, credit ratings and problems with credit
    Insurance Insurance for cars, health, travel, and help with insurance
    Everyday money All Everyday money guidance
    Tools

    Tool

    Compare bank accounts

    Tool

    Budget Planner

    Tool

    Money Midlife MOT

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Becoming a parent Having a baby, returning to work, childcare costs
    Death and bereavement Wills, inheritance, sorting out estates
    Divorce and separation Sorting out money and homes, what if you have children, money after break ups
    Illness and disability Managing costs, extra financial support, help with work or study
    Long-term care Paying and getting funding, ways to pay, problems with care
    Student and graduate money Credit cards, bank accounts, student debts
    Talk money Difficult conversations, talking to teenagers, older people and partners
    Family & care All Family & care guidance
    Tools

    Calculator

    Divorce calculator

    Calculator

    Baby costs calculator

    Tool

    Budget Planner

    Calculator

    Benefits calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Buying a home Mortgages, help buying, remortgaging, first-time buyers, help and support
    Renting Renting a home to live in, renting out a home, and overcoming problems
    Homes All Homes guidance
    Tools

    Calculator

    Stamp Duty calculator

    Calculator

    Mortgage affordability calculator

    Calculator

    Mortgage calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Help with the cost of living Budgeting, paying bills, finding extra financial support, coping with job loss
    Dealing with debt Bills, court fines, help with debts
    Money problems and complaints What to do about mis-selling, compensation and complaints
    Scams Spotting scams and what to do if you’re caught out
    Money troubles All Money troubles guidance
    Tools

    Tool

    Debt advice locator

    Calculator

    Benefits calculator

    Tool

    Bill prioritiser

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Auto enrolment Introduction, how it works, all about contributions
    Building your retirement pot How much do you need, ways to build your pot, transferring and merging
    Pension basics Starting a pension, types of pension, understanding pensions
    Pension problems Complaints, financial help when retired, changes to schemes
    State Pension How it works, what you might get, National Insurance
    Taking your pension Ways to draw your pension, when can you retire, Pension Wise appointments
    Tax and pensions Tax allowances, tax paid on pensions, tax relief
    Pensions and retirement All guidance, including how to use the Pension Wise service
    Tools

    Appointment

    Book a Pension Wise appointment

    Calculator

    Pension calculator

    Tool

    Money Midlife MOT

    Tool

    Find a retirement adviser

    ALL TOOLS

    Book your free Pension Wise appointment

    Over 50? Get free, impartial guidance from our government-backed service. We’ll explain your options for taking money from your pension pots.

  • How to save Getting started, getting the most out of savings, problems
    Investing How to invest, types of investing, buying and managing
    Types of savings Help with meeting goals, tax-friendly saving, saving for children
    Savings All Savings guidance
    Tools

    Calculator

    Savings calculator

    Tool

    Budget Planner

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Employment Basics, benefits, tax and National Insurance
    Losing your job What to do, alternatives, redundancy pay
    Self-employment Starting out, insurance, tax, self-assessment
    Work All Work guidance
    Tools

    Tool

    Budget Planner

    Calculator

    Redundancy pay calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

Home
Cymraeg
  1. Home
  2. Pensions & retirement
  3. Pension basics
Pensions & retirement Pension basics

Defined benefit (or final salary) pension schemes explained

If you have a defined benefit (DB) pension scheme, the amount you’re paid is based on how many years you’ve been a member of that employer’s scheme and the salary you’ve earned at the time you leave that employer or retire.

What’s in this guide

  • What is a defined benefit pension?
  • How does a defined benefit pension work?
  • How are defined benefit pensions managed?
  • When can you take your defined benefit pension?
  • Examples of how your defined benefit pension income might be calculated
  • Tax-free cash lump sum and defined benefit schemes
  • Checking your pension income
  • If you’ve left your defined benefit scheme
  • Taking your defined benefit pension as a lump sum
  • Defined benefit pension transfers
  • Protecting your defined benefit pension
  • If you’ve lost track of your pension details
  • Useful tools

What is a defined benefit pension?

A defined benefit (DB) pension scheme is one where the amount you’re paid is based on how many years you’ve been a member of the employer’s scheme and the salary you’ve earned when you leave or retire.

They pay out a secure income for life which increases each year in line with inflation.

You might have one if you’ve worked for a large employer or in the public sector.

Your employer contributes to the scheme and is responsible for ensuring there’s enough money at the time you retire to pay your pension income.

You can contribute to the scheme too, and, depending on the scheme, this may be a requirement.

They usually continue to pay a pension to your spouse, civil partner or dependants when you die.

Need more information on pensions?

Call us free on 0800 011 3797 or use our webchatOpens in a new window. One of our pension specialists will be happy to answer your questions.

 

Our help is impartial and free to use, whether that’s online or over the phone.

Opening times: Monday to Friday, 9am to 5pm. Closed on bank holidays.

Back to top

How does a defined benefit pension work?

There are two types of defined benefit pension, final salary schemes and career average schemes.

What does final salary pension mean?

These are based on how much you’re paid at the point you leave the scheme or retire if you’re still working for the employer.

What does career average pension mean?

These are based on an average of your salary throughout your career.

Defined benefit pension schemes provide valuable benefits as they offer a guaranteed pension income when you retire. This is based on salary and length of service.

In this way, they provide members with some certainty about their retirement income.

They’re usually backed by a sponsoring employer, but sometimes the benefits have been secured by transferring to an insurance company.

To spread investment risk, schemes typically invest in a range of assets. These can include company shares, property, and long-term government bonds.

Many defined benefit schemes have either been closed to new members, or to all members, in recent years. But you might have one if you’ve previously worked for a large employer or in the public sector. 

Remember

Benefits at retirement may be provided as an income or as a tax-free cash lump sum and an income.

Your employer contributes to the scheme and is responsible for ensuring there’s enough money when you retire to pay your pension income.

You might have to contribute to the scheme as well, and any contributions you make will qualify for tax relief.

The scheme usually continues to pay a pension to your spouse, civil partner or dependants when you die.

Back to top

How are defined benefit pensions managed?

Typically, defined benefit schemes are run by a Board of Trustees, on behalf of the employer. Trustees are responsible for all aspects of the scheme. This includes paying out benefits to retired members.

Daily management of the scheme is typically done by the scheme administrator, who reports to the Board of Trustees.

The way your pension benefits are calculated depends on whether you’re in a Final Salary Scheme or a Career Average Scheme.

Final salary scheme

  • A pension calculated by multiplying how long you’ve been a member of the scheme by your final salary (this could be an average of a number of your final years), then dividing by a fraction – such as 1/60th or 1/80th – of your pensionable pay. This is known as the accrual rate.
  • A pension lump sum might be paid as well as your pension, or you might have to give up some income to take a lump sum – the lump sum is normally paid tax free to you.

Career average scheme

  • A pension based on the average of your pensionable earnings throughout your membership in the scheme, revalued in line with inflation.
  • The value of pension earned in each year is calculated using a fraction – such as 1/60th or 1/80th – of your pensionable pay. This is known as the accrual rate.
  • Your final pension is calculated by adding together all the revalued pension earned in each year of membership.

The pension scheme’s rules will define what is meant by your ‘salary’ or ‘earnings’, and how the calculation of ‘final salary’ or ‘final earnings’ is made.

For example, some schemes don’t count extra earnings, such as:

  • overtime
  • commission
  • bonuses
  • the value of benefits in kind – these are other benefits that aren’t paid as cash to the member, for example a company car or private medical insurance.

The scheme might also only count a proportion of your wages or salary. The amount of earnings used to calculate retirement benefits is often called ‘pensionable earnings’.

Back to top

When can you take your defined benefit pension?

Defined benefit schemes have a normal retirement age that will usually be 65 or your State Pension age. It could be different, depending on your defined benefit pension scheme’s rules.

Depending on your scheme, you might be able to take your pension from the age of 55. But be aware that choosing this option can reduce the amount you get.

It is possible to take your pension without retiring.

State Pension calculator

To work out your State Pension age, use the State Pension calculator on GOV.UK Opens in a new window

You might also be able to delay taking your pension. This might mean you get a higher income when you do take it. Check your scheme for details.

When you start drawing your pension, it will usually increase each year for the rest of your life. Your defined benefit pension scheme rules will tell you by how much.

Also, don’t forget that your pension income will be taxable – but you won’t pay National Insurance on it.

When you die, it might continue to be paid to your spouse, civil partner or dependants. This is usually a fixed proportion – for example, half (50%) – of your pension income at the date of your death. 

Back to top

Examples of how your defined benefit pension income might be calculated

Final salary pension scheme

  • John is about to retire.
  • He’s been a member of his employer’s final salary pension scheme for 40 years.
  • The scheme’s accrual rate for building up his pension is 1/80th for each year’s membership.
  • John’s final pensionable earnings are £30,000 a year.
  • This means that John can receive a pension of £15,000 a year (40/80 x £30,000) from the scheme. 

Career average scheme

  • Katy started the career average scheme on 1 April 2015, with a pensionable salary of £20,000.
  • In the first year, she’ll bank £350.88 as a future pension income – £20,000 x 1/57th = £350.88
  • To calculate Katy’s second year, we take the amount banked in her first year – £350.88 – as the opening balance.
  • We’ll then add an amount to account for inflation of £10.53 – this example uses 3%.
  • If Katy’s pensionable salary remains at £20,000, she’ll add another £350.88 to her pension. This gives her a total banked at the end of the second year of £712.29.
  • £350.88 (banked in the first year) + £10.53 (3%) + £350.88 (earned in the second year) = £712.29 banked at the end of the second year.
Back to top

Tax-free cash lump sum and defined benefit schemes

As well as providing you with a pension income when you retire, some final salary and career average schemes also provide a tax-free cash lump sum.

For example, some schemes with an accrual rate for a pension of 1/80th of final pensionable earnings for each year of scheme membership might also provide a tax-free cash sum of 3/80ths of final pensionable or career average revalued earnings for each year of scheme membership.

Other schemes might offer you the option of taking a tax-free cash lump sum when you retire in return for receiving a reduced pension.

Your scheme should set out:

  • the maximum amount of tax-free cash lump sum that can be taken, and
  • the amount of tax-free cash lump sum that will be paid for each £1 per year of pension that’s given up. This is often called the cash commutation factor.

Examples of how defined benefit pension lump sums might be calculated

Final salary scheme

  • John has been offered the option of taking a maximum tax-free cash lump sum of £45,000 and a reduced pension.
  • The cash commutation factor is £12 of tax-free cash for each £1 of pension given up.
  • If John decides to take the maximum tax-free cash lump sum of £45,000, his pension is reduced by £3,750 a year (£45,000/£12) to £11,250 a year.

Career average scheme

  • Katy’s full pension at retirement is £4,174.
  • She’s been offered the option of taking a maximum tax-free cash lump sum of £17,888 and a reduced pension.
  • The cash commutation factor is £12 of tax-free cash for each £1 of pension given up.
  • If Katy decides to take the maximum tax-free cash lump sum of £17,888, her pension is reduced by £1,491 a year (£17,888/£12) to £2,683 a year.
Back to top

Checking your pension income

Your latest pension statement will give you an idea of how much your pension income might be.

If you haven’t got one, you might be able to get one online or ask your pension administrator to send you one.

Statements usually show your pension, based on:

  • your current salary
  • how long you’ve been in the scheme
  • what your pension might be if you stay in the scheme until normal retirement age (usually 65)

Will your scheme allow you to take part of your pension as a tax-free lump sum? Then make sure you know whether your statement shows the amount you’ll get before or after taking it. 

Back to top

If you’ve left your defined benefit scheme

If you were a member of an employer’s defined benefit scheme but have now left, your benefits will usually remain in the scheme.

When you left, the scheme administrator should have provided you with a pension statement. This shows the amount of pension benefits that you have built up in the scheme.

These amounts are usually increased each year in line with inflation. 

Find out more in our guide Leaving your pension scheme
Ill health retirement

If you fall seriously ill and are unable to work, you might be able to draw your pension benefits earlier than age 55 (57 from 2028).

The amount you get might be less than if you carry on working until you retire.

Find out more in our guide Early retirement because of illness, sickness or disability.

Back to top

Taking your defined benefit pension as a lump sum

You might be able to take your whole pension as a cash lump sum.

If you do this, up to 25% of it will be tax-free, and you’ll have to pay Income Tax on the rest. 

Find out more in our guide How tax works on pension income

You can take your lump sum from age 55 (57 from 2028) – or earlier if you’re seriously ill – if:

  • the total value of all your pension savings, excluding the State Pension, is less than £30,000
  • your defined benefit pension is worth less than £10,000, regardless of how much your other pension savings are. You can do this three times for personal pensions and possibly more times for some workplace pensions. 
Find out more in our guide Taking your whole pension in one go
Back to top

Defined benefit pension transfers

Are you in a private sector defined benefit pension scheme or a funded public sector scheme? Then you can transfer to a defined contribution pension as long as you’re not already taking your pension.

But if you transfer from a defined benefit pension scheme, you’re giving up valuable benefits and might find yourself worse off. This is even the case if your employer offers you incentives to switch.

The value of your final salary scheme or career average pension scheme when you transfer is really important. These schemes give you guaranteed income in retirement, so if you transfer them, the value you’re offered needs to be appropriate.

It’s a good idea to get advice from a regulated financial adviser who specialises in this type of transfer before you decide. Always ask “How much is my defined benefit pension worth?”.

If your guaranteed benefits are worth £30,000 or more, you’ll have to get financial advice if you choose to transfer. Find out more in our guide Choosing a financial adviser.

If you’re in an unfunded defined benefit pension scheme (these are mainly public sector schemes), you won’t be able to transfer to a defined contribution pension scheme.

But you might still be able to transfer to another defined benefit pension scheme. Find out more in our guide Transferring your defined benefit pension.

Back to top

Protecting your defined benefit pension

You might ask “Is my defined benefit pension safe?”. All defined benefit schemes are protected by the Pension Protection Fund.

This might pay some compensation to scheme members if employers become insolvent and the scheme doesn’t have enough funds to pay their benefits.

But be aware that the compensation might not be the full amount, and the level of protection depends on your age and other factors.

Find out more in our guide The Pension Protection Fund
Back to top

If you’ve lost track of your pension details

If you’ve lost track of your pension details, the Pension Tracing Service can help you to find the contact information. This is a free, government-backed service. Find pension contact details at GOV.UKOpens in a new window

Useful tools

Back to top
Thank you for your feedback.
We’re always trying to improve our website and services, and your feedback helps us understand how we’re doing.
Share this article
Email Facebook Twitter
Share this with
WhatsApp LinkedIn
Copy this link
Send email
Copy this link
Pension basics

Defined benefit pensions

  • Re-joining a workplace pension scheme
  • What happens to your pension money and benefits when you leave your pension
  • Defined benefit (or final salary) pension schemes explained
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website

Defined benefit pensions

  • Re-joining a workplace pension scheme
  • What happens to your pension money and benefits when you leave your pension
  • Defined benefit (or final salary) pension schemes explained
H.M. Government logo
Money and Pensions Service logo
Level AA conformance, W3C WAI Web Content Accessibility Guidelines 2.1 Clear English Standard for Websites logo
  • About us
  • Getting help and advice
  • Contact us
  • Partners
  • Tools and calculators
  • Give feedback
  • Welsh language scheme
  • Blog

Follow us:

© 2023 Money and Pensions Service, 120 Holborn, London EC1N 2TD. All rights reserved.

  • Terms & conditions
  • Privacy notice
  • Accessibility
  • Sitemap
  • Cookies
  • Cookie preferences Cookie preferences
Talk to us live for…
Close
Talk to us live for…
Close
Talk to us live for pensions guidance using…
Our pensions webchat and telephone helpline will be closed on Tuesday 28 March for staff training. We will re-open on Wednesday 29.
Previous Close
Talk to us live for money guidance using…
Previous Close
Talk to us live for pensions guidance using the telephone
Over 50 and want to know your pension options? Our call centre is closed right now, but you can explore your options with our simple online tool
  • From overseas: +44 20 7932 5780
  • For self-employed: 0345 602 7021*
Hours
  • Mon – Fri:9am–5pm inc 23, 29 and 30 Dec
  • Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Previous Close
Talk to us live for money guidance using the telephone
  • Welsh: 0800 138 0555*
  • Typetalk: 18001 0800 915 4622*
  • From overseas: +44 20 3553 2279
Hours
  • Mon – Fri:8am–6pm inc 23, 29 and 30 Dec
  • Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Previous Close

Previous Close

Previous Close

Previous Close
Talk to us live for pensions guidance using web chat
Hours
  • Mon-Fri8am-6pm
  • Sat8am - 3pm
  • Sun and bank holidaysClosed
Previous Close
Talk to us live for money guidance using web chat
Hours
  • Mon, Wed, Fri8.20am - 6.20pm
  • Tues, Thurs9am - 6.20pm
  • Sat, Sun and bank holidaysClosed
Previous Close
Talk to us for pensions guidance using our web form

We aim to respond within 5 working days

Previous Close
Talk to us for money guidance using our web form

We aim to respond within 5 working days

Previous Close
Talk to us live for money guidance using WhatsApp

Download app: WhatsApp

For help sorting out your debts, credit questions or pensions guidance. For everything else please contact us via Webchat or Telephone.

Previous Close